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AppReply connects to RuStore through its developer API using an API key with RSA-SHA512 authentication. Once connected, you can read and reply to reviews directly from your dashboard.

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Prerequisites

Before you begin, make sure you have:

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Step-by-step integration

1

Open the RuStore Developer Console

Go to console.rustore.ru and sign in with your developer account.
2

Navigate to API settings

In the left sidebar, go to Company > API RuStore. This is where you create and manage your API access keys.
3

Generate an API key

Click Generate a key. You will be asked to select which apps and methods the key should have access to.
Make sure to include “Working with reviews” in the selected methods. Without this, AppReply will not be able to read or reply to your reviews.
After generating the key, copy the Key ID and the Private Key. You will need both values in the next step.
4

Enter credentials in AppReply

  1. Log in to AppReply
  2. Go to Applications
  3. Click the three dots next to your RuStore app and select Integrate
  4. Enter your Key ID
  5. Paste your Private Key into the text area
  6. Click Complete Integration
AppReply will verify your credentials against the RuStore API. If verification succeeds, your app’s name, icon, and developer info will be populated automatically.

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Adding a RuStore app

If your RuStore app is not yet listed in AppReply, you can add it manually:
  1. Go to Applications and click Add App
  2. Scroll to the Add from other stores section
  3. Select RuStore
  4. Search for your app by name, or enter the Package Name manually
  5. Click Add App, then integrate using the steps above
The Package Name is the same Android package name used in Google Play (e.g., com.example.myapp). You can find it in the RuStore Developer Console on your app’s details page.

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Verification

After completing the integration, AppReply will:
  1. Verify your API key credentials
  2. Test the connection to RuStore
  3. Begin syncing your reviews (usually within 5-15 minutes)

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Troubleshooting

  • Invalid credentials: Double-check the Key ID and make sure the Private Key was pasted completely, including any header and footer lines.
  • Permission errors: Confirm that “Working with reviews” is included in the methods selected for your API key. You can check this in Company > API RuStore in the Console.
  • App not found: Verify that the Package Name matches exactly. RuStore uses the same Android package name format (e.g., com.example.myapp).
  • Need a new key: If your key is compromised or lost, generate a new one in the RuStore Developer Console and update the credentials in AppReply.

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Security notes

  • Your credentials are encrypted before being stored
  • AppReply only accesses the review-related portions of the RuStore API
  • You can revoke access at any time by deleting the API key in the RuStore Developer Console

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Need help?

  • Click the chat bubble in the bottom right corner of your dashboard
  • Email: [email protected]
  • Response time: usually within 24 hours during business hours