Your AppReply.co workspace thrives on thoughtful configuration. Whether you’re setting up your organization for the first time, personalizing your experience, or managing billing, the right settings unlock the full potential of automated review management.

​
Organization Settings

Think of organization settings as the control center for your entire team’s AppReply.co experience. These configurations shape how your workspace operates and what your team members can accomplish.

​
Getting Started with Organization Setup

Navigate to /dashboard/[organization]/settings to access your organization’s control panel. Here’s where the magic happens—you’ll transform a basic workspace into a review management powerhouse.

Essential Organization Details

Your organization’s identity matters. Set a clear, memorable name that reflects your brand, customize your URL slug for easy sharing, and upload a logo that represents your team. These details aren’t just cosmetic – they create a cohesive experience for everyone who interacts with your workspace.

Your organization slug becomes part of your team’s daily workflow URLs. Choose something short and memorable that won’t change as your company grows.

Building Your Team

Growing your team in AppReply.co is seamless. Send email invitations directly from the settings panel, and new members will receive everything they need to get started. The role system – Owner, Account Manager, and Support Agent – gives you precise control over who can access what.

Owners have full control, Admins can manage most settings and team members, while Members focus on day-to-day review management. This hierarchy ensures security without sacrificing collaboration.

​
Connecting Your App Stores

The real power of AppReply.co emerges when you connect your app store accounts. Link your Google Play Console for Android apps and App Store Connect for iOS apps directly through the settings panel.

Secure Credential Storage

Your API credentials are precious – they’re stored securely using Supabase Vault, ensuring enterprise-grade protection. Once connected, AppReply.co can automatically fetch reviews, monitor ratings, and post responses directly to your app stores.

Never share your app store API credentials outside of AppReply.co’s secure vault. These keys provide significant access to your app store accounts.

Automation That Works for You

Set up intelligent automation rules that match your brand voice and response strategy. Configure default templates that maintain consistency across your team, establish filters that prioritize critical reviews, and create notification patterns that keep everyone informed without overwhelming inboxes.

​
Security and Access Control

Modern security isn’t about building walls – it’s about intelligent access management. Enable two-factor authentication across your organization, configure session timeouts that balance security with usability, and monitor access patterns through comprehensive logging.

Your API keys deserve special attention. Generate organization-specific keys for integrations, rotate them regularly, and monitor usage to ensure everything operates within expected parameters.

​
Personal Settings

Your personal settings create a tailored AppReply.co experience that adapts to your workflow, preferences, and communication style.

​
Crafting Your Profile

Access your personal sanctuary through the user menu or /dashboard/[organization]/settings/profile. This is where AppReply.co becomes uniquely yours.

Your Digital Identity

Upload a profile picture that helps teammates recognize you, set your display name for clear communication, and configure your time zone so timestamps make sense in your daily routine. These details matter more than you might think – they’re the foundation of effective team collaboration.

Notification Mastery

The art of notification management separates productive teams from overwhelmed ones. Configure email alerts for events that truly need your attention, set up in-app notifications for real-time updates, and establish digest emails that summarize important activity without flooding your inbox.

Start conservative with notifications and gradually add more as you understand your workflow patterns. It’s easier to add notifications than to dig out from notification overload.

Interface Personalization

Your interface should energize, not exhaust you. Choose between light and dark themes based on your environment and preferences. Set your preferred language, customize date formats that make sense to you, and arrange your dashboard layout for maximum efficiency.

​
Security in Your Hands

Personal security extends beyond passwords. Enable two-factor authentication for your account – it’s a simple step that dramatically improves your security posture. Monitor your active sessions and review login history to maintain awareness of your account activity.

Connected accounts deserve regular attention too. Review your OAuth connections, understand what permissions you’ve granted, and remove any integrations you no longer need.

​
Billing Management

Billing management in AppReply.co is designed for transparency and control. Whether you’re tracking usage, updating payment methods, or planning for growth, everything happens in one clear interface.

​
Understanding Your Subscription

Access billing through /dashboard/[organization]/settings/billing to see a complete picture of your AppReply.co investment.

Plan Intelligence

Your current plan isn’t just a price point – it’s a carefully crafted set of capabilities designed to support your review management goals. View your feature access, monitor usage against limits, and understand exactly what you’re getting for your investment.

Usage metrics provide valuable insights into your team’s patterns. Track review processing, API calls, team member activity, and storage consumption. This data helps you make informed decisions about plan changes and optimize your workflow efficiency.

Plan upgrades take effect immediately, while downgrades typically apply at your next billing cycle to protect your current capabilities.

Payment Method Management

Keep your payment methods current and redundant. Add multiple payment methods to avoid service interruptions, set a preferred default for regular billing, and maintain accurate billing addresses for proper invoice generation.

Historical Insights

Your billing history tells the story of your AppReply.co journey. Download invoices for expense reporting, track payment patterns, address any failed payments promptly, and preview upcoming charges to avoid surprises.

​
Stripe Billing Portal Integration

AppReply.co integrates seamlessly with Stripe’s industry-leading Billing Portal. Once your organization has an active subscription, the “Manage Billing” button unlocks a comprehensive, secure interface for advanced billing management.

The portal provides capabilities beyond basic plan management – update payment methods with confidence, access detailed invoice archives, manage subscription modifications, and handle complex billing scenarios with enterprise-grade security.

​
Growth-Oriented Usage Monitoring

Understanding your usage patterns isn’t just about avoiding overages – it’s about optimizing your AppReply.co investment and planning for growth.

Smart Limit Management

Set up intelligent alerts that notify you when approaching plan limits, understand how overages are calculated and charged, and receive recommendations for plan upgrades based on your actual usage patterns.

Strategic Planning

Usage data becomes strategic intelligence when you understand the trends. Monitor monthly patterns, identify seasonal variations, and plan capacity changes that align with your business growth.

​
Multi-Tenant Architecture Benefits

AppReply.co’s multi-tenant design ensures that your organization’s settings, data, and billing remain completely isolated from other workspaces. This architecture provides security, scalability, and customization without complexity.

Each organization operates independently with separate user permissions, independent billing cycles, and isolated data storage.

​
Best Practices

Organization Excellence

Regular access reviews aren’t just security hygiene – they’re team optimization opportunities. Review team member roles quarterly, rotate API keys as part of your security routine, and document critical configurations for business continuity.

Security Hygiene

Implement two-factor authentication across your organization, manage active sessions proactively, configure meaningful security alerts, and conduct regular audits of access patterns and settings changes.

Need Help?

Settings questions? Reach out through our in-app support, check our status page for service updates, or review audit logs for recent changes. We’re here to help you succeed.