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When responding to reviews in your feed, you’ll often find yourself addressing similar questions or issues. The Select template button built into the reply composer opens your template library right where you need it, without navigating away from the review you’re working on.
The Select Template dialog listing folders with their template counts, with a search field

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Accessing templates while responding to reviews

Open the reply composer on any review (see Manual AI replies) and click Select template. The dialog opens on a list of your template folders, each showing how many templates it contains.

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Finding the right template quickly

  • Folder navigation — browse into a folder to see its templates, organized however your organization has set them up (for example, by language or by scenario)
  • Search — type in the search field to filter across every folder and template at once, matching both template names and their content, so you can jump straight to a match without opening folders one by one
Inside a folder, each template already shows a preview of its content in the list, so you can compare options before picking one.

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Inserting a template

Selecting a template replaces the current contents of the reply box with that template’s text. From there you can:
  1. Edit it directly — adjust wording to reference specific details from the review you’re replying to
  2. Apply an enhancement action to the inserted text, like Shorten, Longer, Improve, or Match language (see Manual AI replies for the full list)
  3. Pick a different template if the first one wasn’t quite right — this replaces the current text rather than adding to it
Avoid obviously generic responses: always take a moment to personalize a template-based response by referencing specific details from the review. Users can spot a copy-pasted reply.
Templates are managed on the Knowledge base page under Canned responses — that’s where you create folders and write or edit the templates themselves. This page is about using them from inside the reply composer.

Template management

Learn to create and organize your template library

Manual AI replies

Combine templates with AI enhancement tools