Workspaces

Workspaces in AppReply.co are your team’s dedicated environments for managing app reviews, automations, and collaboration.

Think of them as separate companies or projects, each with their own apps, team members, settings, and billing.

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Understanding Workspaces

Every workspace operates independently with complete data isolation, separate billing, and distinct team management. This architecture means you can manage multiple apps, brands, or client projects without any cross-contamination of data or settings.

When you join AppReply.co, you’ll either create a new workspace or be invited to an existing one. Your workspace becomes the foundation for all your review management activities—from connecting app stores to setting up automated responses.

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Creating Your First Workspace

Creating a workspace is your gateway to AppReply.co’s powerful review management capabilities. The process is designed to get you productive quickly while ensuring proper setup for long-term success.

Getting Started

Navigate to the workspace creation flow from your dashboard or during initial onboarding. You’ll start by choosing a workspace name that represents your team, brand, or project. This name appears throughout your interface and in team communications, so choose something clear and professional.

The workspace slug becomes part of your URL structure and affects how team members access your shared environment. Choose something memorable and consistent with your brand—you can change the display name later, but the slug should remain stable for team workflow continuity.

Initial Configuration

During creation, you’ll set fundamental preferences that shape your workspace experience. Upload a logo that helps team members quickly identify the workspace, especially if they’re part of multiple organizations. Configure basic settings like time zones and notification preferences that will serve as defaults for new team members.

Your Role as Workspace Owner

As the workspace creator, you automatically become the Owner with full administrative privileges. This role carries significant responsibility—you control billing, can invite and remove team members, and have the authority to delete the entire workspace.

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Managing Your Workspace

Effective workspace management creates an environment where your team can focus on what matters most—delivering exceptional customer experiences through thoughtful review responses.

Team Collaboration

Growing your team happens through the member management section of your workspace settings. Send email invitations that include onboarding information and role assignments. New members receive everything they need to get started, including access to relevant apps and automation rules.

The three-tier role system provides precise control over capabilities. Owners manage everything including billing and workspace deletion. Admins handle day-to-day operations, team management, and most settings. Members focus on review management and response creation without access to sensitive administrative functions.

App Store Integration Management

Your workspace becomes powerful when connected to your app stores. Manage Google Play Console and App Store Connect integrations through the settings panel, where credentials are stored securely using enterprise-grade encryption.

Each app connection enables automatic review fetching, rating monitoring, and direct response posting. You can connect multiple apps within a single workspace, making it perfect for managing a portfolio of applications or handling client work.

Workspace Settings Evolution

Your workspace settings will evolve as your team and processes mature. Regularly review automation rules to ensure they match your current brand voice and response strategy. Update notification preferences as your team grows and communication patterns change.

Monitor usage patterns through the analytics section to understand how your team uses AppReply.co and identify opportunities for optimization.

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Workspace Billing and Ownership

Each workspace operates with independent billing, giving you precise control over costs and features for different projects or teams.

Subscription Management

Workspace billing is completely isolated—each workspace has its own subscription, usage tracking, and payment methods. This independence is valuable for agencies managing client work or companies with multiple product lines requiring separate cost centers.

The workspace Owner controls all billing decisions, including plan changes, payment method updates, and subscription cancellations. Admins can view billing information but cannot make changes that affect costs.

Usage and Limits

Every workspace has its own usage allowances based on the selected plan. Review processing, API calls, team members, and storage are tracked independently per workspace. This means your high-volume main product workspace won’t affect limits for your experimental project workspace.

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Workspace Deletion and Consequences

Deleting a workspace is a permanent action with significant consequences. Understanding these implications helps you make informed decisions and implement proper safeguards.

Immediate Effects

When you delete a workspace, several things happen instantly and irreversibly. All review data, response templates, automation rules, and team configurations disappear permanently. App store connections are severed, meaning automated review fetching and response posting stops immediately.

Team members lose access instantly—they’ll be unable to log into the workspace or access any shared resources. Any ongoing review response workflows or automated processes halt without warning.

Data and Integration Impact

Historical review data, analytics, and reporting information becomes completely inaccessible. Response templates that your team has carefully crafted over time are lost forever. Automation rules that represent your refined response strategy disappear entirely.

Connected integrations—webhooks, API connections, and third-party tools—lose their connection points. These integrations may need reconfiguration if you decide to recreate the workspace later.

Financial Implications

Workspace deletion immediately cancels the associated subscription, which may result in partial refunds or credits depending on your billing cycle and payment method. However, usage charges incurred before deletion are still due.

If you’re managing client work, workspace deletion affects their review management capabilities immediately, potentially impacting their customer service operations.

Before You Delete

Consider these alternatives before proceeding with deletion. Downgrading to a minimal plan preserves your data while reducing costs. Transferring ownership to another team member maintains continuity if you’re leaving the organization.

Export critical data like response templates, automation rules documentation, and team contact information. While you can’t export review data directly, documenting your successful strategies preserves institutional knowledge.

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Best Practices for Workspace Management

Strategic Planning

Design your workspace structure to match your organizational needs. Separate workspaces for different brands, client projects, or app categories provide clear boundaries and appropriate access control. This separation also enables precise cost tracking and team management.

Consider future growth when naming and organizing workspaces. What works for a small team may become confusing as you scale.

Security and Access Control

Regularly audit team members and their roles, especially in workspaces handling sensitive client data or high-value applications. Remove access for departing team members immediately to maintain security.

Implement strong authentication practices and encourage team members to enable two-factor authentication for their accounts.

Operational Excellence

Document your workspace configurations, especially automation rules and integration settings. This documentation becomes invaluable during team transitions or when creating similar workspaces.

Monitor workspace health through usage analytics and team feedback. Healthy workspaces show consistent engagement, efficient response times, and growing positive review trends.

Backup and Continuity Planning

While you can’t directly backup workspace data, maintain documentation of successful response templates, automation strategies, and team processes. This institutional knowledge transfer becomes critical if you need to recreate workspaces or onboard new team members.

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