Workspaces

This documentation calls it a “workspace,” but the product itself calls it an organization. You’ll see it as the Organization tab in Settings, and every dashboard URL is scoped to one (/dashboard/<organization>/...). Think of an organization as a separate company or client account: its own apps, its own team, its own subscription. Nothing is shared between organizations: not apps, reviews, templates, or billing.

Understanding organizations

Every organization is fully isolated: separate apps, separate team membership, and its own subscription. This is what makes AppReply workable for agencies managing several clients, or companies that want to keep unrelated app portfolios apart. When you sign up, AppReply creates your first organization automatically. From there you land on /dashboard/<organization-id>/.... The ID in the URL is generated for the organization, not a name you choose, so renaming an organization later doesn’t change its URL.

Creating an organization

Most accounts only ever need the one organization created at signup. If you do need a second one (for a second client, or a separate portfolio), you can create it from the organization switcher. Creating a new organization only asks for a name (up to 50 characters). There’s no slug or URL to configure. You can optionally add a logo afterward from Settings > Organization > General. As the creator, you become the organization’s Owner automatically.

Roles

Every member of an organization has one of three roles: See User roles for the full breakdown of what each role can and can’t do.

Managing your organization

Settings > Organization is where day-to-day organization management happens. General (name and logo), Members, and Translation preferences all live here as sub-tabs.

Team members

Invite teammates by email from Settings > Organization > Members. Each invite carries the role you assign, and shows up under Pending Invites until it’s accepted. You can cancel a pending invite at any time. From this same page, an Owner can change a member’s role, remove a member, or transfer ownership of the organization to someone else.

App store integrations

Connect Google Play, App Store, and the other supported stores from Applications (see Applications). Each app connection enables review fetching, rating monitoring, and reply posting for that app, and all connected apps belong to the organization, not to the individual who connected them.

Billing and ownership

Each organization has its own subscription, managed from Billing > Subscription. Usage (apps connected, replies sent, team members) is tracked per organization, so a high-volume organization’s usage never affects the limits on another organization you belong to. Owners and Account managers can change plans and manage billing; Customer success members see a read-only notice instead.

Deleting an organization

Deletion is permanent and only available to the Owner, from Settings > Organization > General > Danger Zone. Deleting an organization removes, immediately and irreversibly:

• All connected apps and their integration credentials
• All reviews, replies, and reply history
• Knowledge base documents and canned response templates
• Automation rules
• Every member’s access to the organization

Your subscription is not canceled automatically. Cancel it under Billing > Subscription before deleting, or billing continues. If you’re not sure you want to delete an organization, consider downgrading to the Free plan instead. Your automation rules, knowledge base, and reply history are preserved on Free, you just lose Pro features and drop to the lower reply limit. See Billing for what changes when you downgrade.

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