Review feed

The review feed shows all your app store reviews in a single, filterable list. You can filter by date, rating, language, topic, response status, and keyword to find the reviews that need your attention, then sort the result however’s useful.

Supported platforms

The feed displays reviews from all five supported app stores:

• Google Play
• App Store (iOS)
• Samsung Galaxy Store
• Huawei AppGallery
• RuStore

Reviews from all platforms appear in the same feed, so you can manage everything from one place. To narrow the feed to one platform, select only the apps on that platform in the app selector. There’s no separate platform filter.

Interface layout

The review feed has four main areas: an app selector and stats bar at the top, a filtering sidebar on the right, a tab row for All reviews / Unreplied / Featured / your saved views, and the review stream itself in the middle.

Multi-app selection

You can select multiple apps in the app selector and see reviews from all of them in one combined feed. This is useful when you manage a portfolio and want a single view of recent feedback.

Filtering

Rating, language, country, app version and topic options show how many reviews each would match. Each section header shows how many values you have selected. Applying is a deliberate step: change filters in the sidebar, then click Apply at the bottom of the sidebar (it stays pinned while you scroll) to fetch the new set. Reset all clears your filters. All filters combine as an intersection, so adding more filters narrows your results.

Date range

Pick a date range to focus on a specific time period. The feed opens on Last 7 days until you pick another range. There are 10 presets:

• Today
• Yesterday
• Last 3 days
• Last 7 days
• Last 30 days
• This month
• Last month
• Last 6 months
• Last 12 months
• This year

You can also pick a custom start and end date from the calendar in the same picker.

Rating

Filter by one or more star ratings (1 through 5), each with a live count of how many reviews match. You can select multiple ratings at once. For example, pick 1 and 2 stars to see only negative reviews.

Language

Filter reviews by language, with a count next to each detected language in your current review set.

Country

Shown only when a single App Store app is selected (Google Play reports one global rating counter per app rather than a reliable per-review country, so the filter isn’t useful there).

App version

Shown only when a single app is selected, with a count of reviews per version.

Keyword

Search for specific words or phrases in review text.

Topics

Filter by the topics your organization has defined, plus a “No topic” option for reviews nothing has matched yet. Requires the Standard plan or above (or an active trial), Analytics switched on for your organization, and at least one topic with reviews assigned. If you don’t see Analytics in your workspace, contact AppReply support.

Developer response

Filter by reply status:

• All reviews: show everything
• With response: reviews with a published reply
• No response: reviews with no reply yet
• Pending approval: reviews with a response waiting on team approval (only relevant if you use automations that require approval)

Sorting

The sort dropdown offers 6 options:

Review cards

Each review card shows the star rating, full review text (never truncated), the app it came from, device language with a flag, app version, and the date posted. Google Play reviews also show a like count when the review has any. Assigned topic chips appear as pills you can add to or remove directly from the card. Add topic (or + once the review has topics) opens a topic picker. On the Pro plan it has a New topic row at the top, above any Suggested topics. Type a name and the row becomes Create “name”; it creates the topic only when no topic already has that name. Creating a new topic from the card is a Pro-plan feature. On other plans the picker lists existing and Suggested topics only. An auto-translated notice with a “Show original” toggle appears whenever AppReply translated the text for you.

Reply states

Each card shows its reply status: Replied (with whether it was manual or automated), Queued, Failed, or Outdated (the review changed after you replied). A reply waiting on a teammate shows as Auto-reply (pending approval).

Review history

When a reviewer edits their review, AppReply keeps the previous versions with their dates, so you can see how their feedback (and rating) changed over time. AppReply also flags when a published response is outdated because the review changed after you replied.

Similar reviews (Pro plan)

Click Find similar on any review card to open a panel of semantically related reviews, each scored with a match percentage and its own topic tags. This uses AI embeddings rather than a keyword match, so it surfaces reviews about the same underlying issue even when the wording is completely different.

Featured reviews (Pro plan)

A dedicated Featured tab shows the reviews Google Play and the App Store surface most prominently to potential users. Featured is a Pro-plan feature. Other plans see the tab with a lock badge, and opening it shows an upgrade prompt instead of reviews. Pro accounts see a count badge.

Topic filtering from the AI summary

When you expand the AI summary panel above the feed, clicking Sample reviews on any detected theme filters the review stream down to just the reviews behind that theme, with a banner showing which theme you’re viewing and a one-click way to clear it.