Transform your app support with AI-powered auto-replies that work 24/7
Picture this: It’s 3 AM, and a user from Tokyo just left a frustrated 1-star review about a crash in your app. By the time you wake up, AppReply has already sent a personalized, empathetic response in Japanese, acknowledged the issue, and guided them to your support channel.This is the magic of Auto-Replies – your digital support team that never sleeps, never gets frustrated, and speaks every language your users do.
Save 7+ hours weekly by automating responses to common feedback patterns while maintaining that personal touch your users expect.
Auto-Replies are intelligent automation rules that monitor your app reviews and respond automatically based on conditions you define. They combine the efficiency of automation with the personalization of AI to create responses that feel human-crafted.
Your automation rules live in five intuitive categories that mirror real support workflows:
🔄 Unsorted
Freshly created rules land here until you assign them to a specific category. Think of it as your automation inbox.Best for: Testing new rules before categorizing them properly.
⭐ Positive feedback
Celebrate your champions! Auto-respond to 4-5 star reviews with gratitude, feature announcements, or gentle requests for app store ratings.Best for: Thank you messages, feature updates, cross-promotion to other apps.
📈 Ask to increase rating
Turn satisfied users into advocates. Perfect for users who love your app but gave 3 stars due to minor issues you’ve since fixed.Best for: Rating update requests, showcasing recent improvements, feature highlights.
💰 Pricing issues
Address billing questions, subscription confusion, and pricing concerns with clear, helpful responses that reduce churn.Best for: Subscription explanations, billing support, feature value communication.
🔧 Negative feedback
Your crisis response team. Handle 1-2 star reviews with empathy, quick triage, and paths to resolution.Best for: Bug reports, feature requests, user experience issues, damage control.
Free tier limitation: You can create unlimited automations but only have 2 active at once. Upgrade to unlock unlimited active automations plus advanced AI features.
Auto-Replies in AppReply empower you to be everywhere at once, responding to every review like a dedicated support team that never sleeps, never gets frustrated, and speaks every language your users do.