Overview
Transform your app support with AI-powered auto-replies that work 24/7
Picture this: It’s 3 AM, and a user from Tokyo just left a frustrated 1-star review about a crash in your app. By the time you wake up, AppReply has already sent a personalized, empathetic response in Japanese, acknowledged the issue, and guided them to your support channel.
This is the magic of Auto-Replies – your digital support team that never sleeps, never gets frustrated, and speaks every language your users do.
Save 7+ hours weekly by automating responses to common feedback patterns while maintaining that personal touch your users expect.
What are Auto-Replies?
Auto-Replies are intelligent automation rules that monitor your app reviews and respond automatically based on conditions you define. They combine the efficiency of automation with the personalization of AI to create responses that feel human-crafted.
Key Benefits
24/7 Response Coverage
Never miss a review again. Respond to users across all time zones instantly.
Consistent Brand Voice
Maintain professional, empathetic responses even during high review volumes.
Multi-Language Support
Automatically respond in 94+ languages to serve your global user base.
Intelligent Personalization
AI adapts each response to the specific review content and context.
Organization by Categories
Your automation rules live in five intuitive categories that mirror real support workflows:
🔄 Unsorted
🔄 Unsorted
Freshly created rules land here until you assign them to a specific category. Think of it as your automation inbox.
Best for: Testing new rules before categorizing them properly.
⭐ Positive feedback
⭐ Positive feedback
Celebrate your champions! Auto-respond to 4-5 star reviews with gratitude, feature announcements, or gentle requests for app store ratings.
Best for: Thank you messages, feature updates, cross-promotion to other apps.
📈 Ask to increase rating
📈 Ask to increase rating
Turn satisfied users into advocates. Perfect for users who love your app but gave 3 stars due to minor issues you’ve since fixed.
Best for: Rating update requests, showcasing recent improvements, feature highlights.
💰 Pricing issues
💰 Pricing issues
Address billing questions, subscription confusion, and pricing concerns with clear, helpful responses that reduce churn.
Best for: Subscription explanations, billing support, feature value communication.
🔧 Negative feedback
🔧 Negative feedback
Your crisis response team. Handle 1-2 star reviews with empathy, quick triage, and paths to resolution.
Best for: Bug reports, feature requests, user experience issues, damage control.
How Auto-Replies Work
Monitor Reviews
AppReply continuously monitors your connected app stores for new reviews.
Evaluate Conditions
Each review is checked against your automation rules’ trigger conditions (rating, keywords, language, etc.).
Generate Response
When a match is found, the system generates a response using either:
- Template-based responses (with optional AI enhancement)
- AI-generated responses (crafted from scratch based on your instructions)
Post Automatically
The response is posted to the app store, appearing as if you personally replied.
Response Methods
Choose from two powerful response approaches:
Template-Based Responses
Use your pre-written response templates with optional AI enhancements:
- Standard Reply: Use templates exactly as written
- AI Rewriting: Let AI rephrase your templates for variety while preserving meaning
- AI Translation: Automatically translate templates to match reviewer’s language
AI-Generated Responses
Let AI craft completely custom replies from scratch based on your detailed instructions and the review context.
Getting Started
Quick Start
- Create your first automation rule
- Set trigger conditions (rating, keywords, etc.)
- Choose your response method
- Test and enable
Best Practices
- Start with high-impact scenarios
- Use descriptive naming conventions
- Monitor before automating
- Combine AI features for maximum impact
Free tier limitation: You can create unlimited automations but only have 2 active at once. Upgrade to unlock unlimited active automations plus advanced AI features.
Next Steps
Ready to dive deeper? Explore the detailed guides:
Triggers
Learn how to set up precise conditions that target exactly the reviews you want to handle
Actions
Master template-based and AI-generated responses to create perfect replies every time
Auto-Replies in AppReply empower you to be everywhere at once, responding to every review like a dedicated support team that never sleeps, never gets frustrated, and speaks every language your users do.