Essentials
Reviews feed
Reply to app reviews and set up auto-replies in one click
Manage app reviews in your language
Auto-translations are included in any paid plan. Automatically translate reviews to your preferred language with smart exception controls. In AppReply, you can easily set your preferred target language - Russian, Spanish, English, or any of 94+ supported languages to manage your app reviews.Add languages to never translate - for example, never translate Bulgarian or English reviews.
Your app’s pulse in real-time
Right at the top, the Reviews Feed gives you essential KPIs at a glance – total reviews, average rating, replies sent, reply rate, average response time, and automation coverage. This instant snapshot updates based on selected filters, ensuring you’re always on top of your app’s performance and reputation.Smart filtering for targeted management
App & time range selection
App & time range selection
Switch between your connected apps instantly and specify review timeframes (7, 30, or 60 days) to focus on recent feedback or broader trends.
Rating-based filtering
Rating-based filtering
Filter by specific star ratings to tackle urgent 1-star concerns, celebrate 5-star reviews, or analyze patterns across different satisfaction levels.
Language & international focus
Language & international focus
Select specific review languages to manage international feedback effectively, ensuring culturally appropriate responses in the right language.
Keyword & content search
Keyword & content search
Search for specific words, phrases, or themes to identify recurring issues, feature requests, or positive mentions across all reviews.
Response status filtering
Response status filtering
View reviews with or without developer responses to ensure nothing slips through the cracks and maintain consistent engagement.
Unified cross-platform experience
When integrated, your feed automatically consolidates reviews from both Google Play and Apple App Store, eliminating platform switching and providing a complete view of user sentiment.Review visibility timing: Google Play reviews become publicly visible after 24 hours, while iOS reviews typically appear within 36-48 hours. Even without full integration, publicly available reviews are displayed automatically.
Bulk actions for efficient management
Handle multiple reviews simultaneously with powerful bulk operation tools:Multi-select reviews
Multi-select reviews
Select individual reviews or use “Select all” to choose all reviews on the current page for batch operations.
Bulk AI reply generation
Bulk AI reply generation
Generate AI-powered responses for multiple selected reviews at once. Each response is individually crafted based on the specific review content, rating, and context while maintaining consistency across your brand voice. (Paid plans only)
Bulk template application
Bulk template application
Apply response templates to multiple reviews simultaneously. Choose from your organized template folders and AppReply will randomly select appropriate responses to ensure variety while maintaining quality.
Reply to all
Reply to all
AI-powered response generation
Smart reply generation
Smart reply generation
Choose from three AI-powered response types: balanced professional replies, support contact requests, or polite rating update requests – all tailored to your app and the specific review context.
Enhanced with past successes
Enhanced with past successes
AI responses are enhanced using successful past replies from similar reviews, ensuring consistency and learning from what works best for your app and users.
Instant response refinement
Instant response refinement
Perfect your replies with one-click adjustments: make responses shorter or longer, improve writing quality, add personal greetings, or automatically match the reviewer’s language.
Multi-language support
Multi-language support
Automatically detect review languages and generate responses in the appropriate language, or translate existing responses to match reviewer preferences.
Template integration
Template integration
Access your saved response templates organized in customizable folders, or save AI-generated replies as new templates for future consistency.
Industry benchmark: Top-performing apps maintain a 90% reply rate with under 20-minute response times by combining intelligent auto-replies with strategic manual intervention and efficient bulk operations.
Response enhancement toolkit
Fine-tune every reply with powerful editing options:Length optimization
Length optimization
Make shorter: Condense responses for impact and brevity
Make longer: Add detail and warmth for complex issues
Make longer: Add detail and warmth for complex issues
Language matching
Language matching
Match reviewer’s language: Automatically translate your response to the reviewer’s detected language for natural, localized engagement
Content improvement
Content improvement
Improve writing: Enhance clarity, tone, and professionalism using insights from similar successful responses
Add greeting: Include personalized salutations for warmer communication
Add greeting: Include personalized salutations for warmer communication
Translation tools
Translation tools
Translate to English: Convert foreign language responses to English for review and consistency checking
Review analysis and patterns
Unlock deeper insights with AI-powered pattern analysis:Automated pattern detection
Automated pattern detection
Identify trending topics, sentiment shifts, and recurring themes across all reviews to inform product decisions and support strategies.
Actionable insights
Actionable insights
Receive prioritized recommendations based on review patterns, helping you address critical issues and capitalize on positive feedback.
Export capabilities
Export capabilities
Download filtered review data as CSV files (paid plans) for deeper analysis and reporting to stakeholders.
Review states and automation hints
Each review displays helpful indicators:Response status badges
Response status badges
Queued: Response scheduled for sending
Replied: Successfully posted to app store
Manual/Automated: Shows response origin for tracking
Replied: Successfully posted to app store
Manual/Automated: Shows response origin for tracking
Automation suggestions
Automation suggestions
See which automation rules would apply to specific reviews, with options to edit responses or create new automation rules directly from the review.
Potential auto-replies
Potential auto-replies
Preview what automated responses would look like for reviews matching your existing rules, with options to send or customize before posting.
Subscription features
AppReply offers different capabilities based on your subscription tier:Free tier
Free tier
- Individual AI reply generation
- Manual response crafting
- Basic automation rules (up to 2)
- Template access and creation
- Standard filtering and search
Paid plans
Paid plans
- Bulk AI reply generation for multiple reviews
- CSV export of filtered review data
- Unlimited automation rules
- Priority support and advanced features
- Enhanced AI with past response learning