AppReply.co uses Google Play’s official API to securely connect to your app’s reviews. This integration requires setting up a service account with minimal permissions.

If you’ve previously used AppFollow, ASODesk, AppTweak, or any other legacy review management tool, you can simply upload the same Google Play service account JSON key file to finish integration.

Before you begin, ensure you have:

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Step-by-Step Guide

1

Create a Google Cloud Project

  1. Go to Google Cloud Console
  2. Click “Select a project” → “New Project”
  3. Name your project (e.g., “AppReply Integration”)
  4. Click “Create”
2

Enable Google Play Android Developer API

  1. In your new project, go to “APIs & Services” → “Library”
  2. Search for and enable “Google Play Android Developer API”
3

Create Service Account

  1. Go to “IAM & Admin” → “Service Accounts”
  2. Click “Create Service Account”
  3. Fill in the details:
    • Name: “AppReply Integration”
    • ID: Will be auto-generated
    • Description: “Service account for AppReply.co integration”
  4. Click “Create and Continue”
  5. Skip role assignment (roles will be set in Play Console)
  6. Click “Done”
4

Generate JSON Key

  1. Find your new service account in the list
  2. Click the three dots (⋮) → “Manage keys”
  3. Click “Add Key” → “Create new key”
  4. Select “JSON” format
  5. Click “Create” to download the key file
    • Keep this file secure - it contains sensitive credentials
    • You’ll need to upload this file to AppReply.co
5

Link to Google Play Console

  1. Open Google Play Console
  2. Go to “Users and permissions” (left sidebar)
  3. Click the three dots (⋮) → “Add new users”
  4. Insert service account generated email address
  5. Configure permissions:
    • Select “App permissions” → “View app information (read only)”
    • Enable “Reply to reviews” permission
    • Select your apps or “Select all current and future apps”
  6. Click “Invite user” to save changes
6

Finish Integration in AppReply.co

  1. Log in to AppReply.co
  2. Go to “Applications”
  3. Click the three dots next to the app (⋮) → “Integrate”
  4. Upload the JSON key file you downloaded earlier
  5. Click “Integrate”

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Verification

After setup, AppReply.co will:

  1. Verify the service account credentials
  2. Test the connection to Google Play
  3. Start syncing your reviews (usually within 5-15 minutes)

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Troubleshooting

If you encounter issues:

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Common Problems

  • API Not Enabled: Ensure both required APIs are enabled in Google Cloud Console
  • Permission Errors: Verify service account has “Reply to reviews” permission in Play Console
  • Connection Failed: Check if the JSON key is correctly uploaded and not expired

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Security Notes

  • The service account only needs minimal permissions to function
  • You can revoke access anytime in Google Play Console
  • AppReply.co encrypts your credentials and never shares them

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Need Help?

Our support team is ready to assist:

  • Click on the chat bubble in the bottom right corner on your dashboard.
  • Email: help@appreply.co
  • Response time: Usually within 1 hour during business hours
  • Include screenshots of your Play Console settings for faster assistance