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Billing has its own Billing group in the dashboard sidebar, with two pages:
  • Subscription, at /dashboard/[organization]/settings/subscription. It shows your current plan, usage for the billing cycle, and (for self-serve plans) a portal button for payment methods, invoices, and downgrades.
  • Invoices, at /dashboard/[organization]/settings/invoices. It lists your invoices and lets you download each one as a PDF. See Invoices below.
Both pages have their own page header, and Subscription is no longer a tab under Settings.
The Subscription tab on the Ultimate plan, showing an Active plan card, usage this cycle (apps connected, replies sent, team members), and an FAQ accordion
AppReply bills through Lemon Squeezy, not Stripe. The Manage in portal button opens your Lemon Squeezy customer portal, where you update payment methods, download invoices, change to a smaller plan, or cancel. That button (and the trust strip above it) is hidden on the Ultimate plan, which is contact-sales rather than self-serve.

Plans

Hobby is a legacy plan. It’s still fully supported for workspaces already on it, but it isn’t offered to new sign-ups. The self-serve upgrade options for a Free workspace are Standard, Pro, or contact-sales Ultimate.
Every self-serve plan (Hobby, Standard, Pro) can be billed monthly or yearly; yearly billing saves 20%. Prices are in USD and exclude VAT: EU customers have it added at checkout based on billing country. Ultimate (sold as Enterprise on the pricing page) starts at $999/mo, is priced on volume, and is arranged through Contact us rather than a checkout flow.

Trial

New workspaces get a 10-day AppReply trial of the complete Pro workflow, with a 1,000-reply allowance, up to 5 connected apps, and unlimited automations. No credit card is needed to start. That’s enough room to connect several apps and try automations without hitting Free-tier limits while you evaluate the product. The trial is separate from any Lemon Squeezy checkout trial; once a workspace has an active paid subscription, it’s considered converted regardless of trial status.

Invoices

Open Billing > Invoices to see your most recent invoices for the current subscription without leaving AppReply. Each row shows: To download an invoice:
1

Click Download PDF

A Billing details for this invoice dialog opens. Lemon Squeezy needs a billing name and address to generate a complete invoice PDF.
2

Fill in your billing details

Enter Full name / company name, Address, City, ZIP / postal code, and Country (a 2-letter code such as US, GB, or DE). State / province is optional.
3

Click Generate PDF

The PDF opens in a new tab.
The details you enter are saved in your browser, so the dialog is filled in for you next time. They aren’t shared with teammates: someone on another device enters them once themselves. If generating the PDF fails, that row switches to a View on LemonSqueezy → link. The page shows a message instead of the table when:
  • You don’t have permission to view invoices: only the Owner and Account managers can see invoices.
  • No active subscription yet: invoices appear once the workspace subscribes to a plan. View plans → takes you to Subscription.
  • Ultimate is a custom plan: contact sales for invoices and billing history.
  • No invoices yet: they appear after your first billing cycle. If you’ve already been billed, View invoices on LemonSqueezy → opens Lemon Squeezy directly.
  • Couldn’t load your invoices: try again later, or use Open billing portal.

Changing plans

To upgrade, or to switch between monthly and yearly billing, use Compare plans on the Subscription page. The change takes effect immediately, and you pay a prorated amount for the rest of the billing period. To downgrade or cancel, use Manage in portal. A downgrade applies at your next renewal, so you keep the time you’ve paid for. A canceled plan stays active until the end of the paid period. If your subscription lapses or you cancel, the workspace drops back to Free rather than losing data. Your automation rules, knowledge base, integrations, and reply history stay in place. You lose the features of your paid plan and fall back to the Free plan’s 100-replies-a-month limit until you resubscribe.

Resuming a canceled subscription

After you cancel, the Subscription page shows Your subscription is canceled with the date it ends. Until that date, a Resume subscription button appears below the message. Click it to keep your subscription running on the same plan. After the end date the button is gone, and you pick a plan again to resubscribe.

Reply limits

Free, Hobby, Standard and the trial include a set number of published replies each billing period. Pro and Ultimate have no limit.
  • Usage emails: the workspace Owner gets an email when the workspace reaches 80% of its monthly published replies and again at 100%. Each email goes out once per billing period. If usage passes both points at once, only the 100% email is sent.
  • Usage limit reached banner: once the limit is reached, the Dashboard page shows a red Usage limit reached banner with an Upgrade now button.
  • Auto-replies pause: at the limit, your auto-reply rules stop publishing replies until the next billing period starts or you upgrade.
  • Manual replies: sending a reply by hand opens a window that explains the limit, shows how many replies you’ve used and when the count resets, and offers an upgrade.

Plan and usage in the sidebar

A small ring at the bottom of the sidebar shows how much of your monthly reply limit you’ve used, as a percentage. On a plan without a limit it shows ∞. During the trial it shows the days left instead when time is closer to running out than replies. Hover over the ring to see how many replies you’ve used out of your limit and when the count resets. During a trial, a canceled subscription or a payment problem, the tooltip shows that status instead. Click it to open the Subscription page. The ring also reflects your subscription status:
  • Subscription Ending (amber ring): you canceled, and the tooltip shows how many days are left.
  • Payment Issue (red ring): a payment failed. Update your payment method to avoid interruption.
  • Free Tier: your subscription has ended and the workspace is back on the Free limit.

Settings

See where billing fits among the rest of your workspace settings

User roles

Owners and Account managers can both manage billing