Behavior

The Behavior page has two settings for RADAR, AppReply’s AI assistant: Auto-approve low-risk changes and Browser notifications. Open it from the list of RADAR pages, next to New chat, Skills, Connectors, Context and Usage. The answer quality level is not set on this page. Choose it from the Quality button in the message field, or type /quality. See Quality. These settings are yours. They apply to you in this organization, and they do not change anything for your teammates. Each switch saves as soon as you flip it. If a change cannot be saved, the switch goes back and the page tells you why. The bar at the top of the page shows where both settings stand, for example Auto-approve off and Notifications on.

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Auto-approve

RADAR never changes anything in your account on its own. When it wants to make a change, it shows an approval card, and nothing happens until you approve it. Auto-approve lets a small set of changes skip that click. It is off until you turn it on.

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What it covers

Auto-approve covers only changes that are small and easy to undo:

• Pinning a takeaway to the top of the Home page.
• Putting a flagged reply back in the queue.
• Creating a template folder, or renaming one.

A card approved this way says Approved automatically.

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What it never covers

Everything else waits for your own click on its card. That includes marking a flagged reply as handled, because it removes the reply from the Flagged queue, replies to reviewers, auto-reply rules, alert rules, summary reports, topics, knowledge base changes, template response texts, and anything that deletes something, costs money or changes who has access. Dismissing a takeaway also waits, because it removes the takeaway for everyone in your workspace. Even a change of a covered kind waits for you in two cases:

• Its card shows a warning. For example, changing the language of a template folder can change what live auto-reply rules send, so that card always asks.
• It was proposed more than 10 minutes ago. Auto-approve answers the message you just sent, not a card you find later in an old chat.

Auto-approve also needs your browser. The approval is sent from the page you have the chat open in, and only for your own chat.

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Only new chats are affected

A chat takes your auto-approve setting at the moment it starts, and keeps it. Turning the switch on or off changes new chats only. Chats you already started stay as they were. In the message field you can also type /auto on or /auto off to set the same preference. The command works in a new chat only. In a chat that already exists it is disabled and says “Set when a chat starts. Change it from a new chat.” You can also flip the same setting from the field in a new chat. The Auto on or Auto off chip in the bottom row does exactly what the switch on this page does. In a chat that already exists, the chip only tells you how that chat was started. Hover over it to read what it covers.

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Browser notifications

With this switch on, your browser can tell you when RADAR has something for you while you are looking at another tab. You get a notification in two cases:

• RADAR answered. An answer you asked for has finished.
• RADAR needs your approval. A change is waiting for your click.

The notification shows the chat’s title. Click it to go back to the tab. Some rules keep it quiet:

• You only get a notification when the RADAR tab is in the background. If you are looking at the answer, you do not need one.
• A new notification of the same kind replaces the old one instead of stacking up.
• You get one approval notification per change, and only for answers you started in that tab. Opening an old chat does not notify you about its old cards.

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Turn it on

If you do not allow them, nothing is saved and the switch stays off. The page tells you why. If your browser has blocked notifications for the site, allow them in the site settings of your browser, then try again. If the setting is on but your browser later blocks notifications, the bar shows Notifications blocked in this browser and a note appears under the switch. Where the browser has not been asked yet, the note has an Allow in this browser link.