Usage limit banner
When your organization has published all the replies included in its plan for the month, a red banner appears at the top of Home. It reads Usage limit reached and says you’ve hit the monthly limit of responses included in your plan, naming the plan. Automations stop sending replies until your next billing period starts or you upgrade. Click Upgrade now to open Billing > Subscription and raise your limit. The banner only shows on plans that have a monthly limit.Filters
A row of filters sits at the top of the page and stays in view as you scroll. Every number on Home follows it.- Apps. Home opens on All apps, so you see the whole account without picking anything. Choose one or more of your own apps to narrow it. Competitor apps are not reported on Home. If you pick only a competitor, Home asks you to pick one of your own apps and points you to Analytics.
- Date range. The period every card reports on. It starts at the last 30 days.
- Language. Narrows the cards to reviews in one language. On a phone it sits under the Filters button.
Ask RADAR
Where RADAR is switched on for your workspace, a question field sits under the filters. Type a question about the apps and dates you have selected. Once you ask, the chat moves into the side panel so you can keep reading the dashboard. See the RADAR overview.The period
The first row shows what arrived in the selected period.- New reviews is the daily review count, split by star rating. With more than one app in scope, the counts are added together. View reviews opens the Reviews feed with the same filters.
- This period in words is a short written summary of what the reviews said. For a single app it also shows a health score with a verdict (hover it to see what goes into the score), and a Compare with the period before link that writes up what changed against the previous period. With several apps in scope, it summarizes the whole portfolio with the worst issues first. Use Show more to read a long summary in full.
Reply engine
This section shows the replies sent on your behalf. It opens with the Vitals card, then four charts.Vitals
The Vitals card shows the account’s headline numbers for the selected period. Hover the info icon on any number to see how it is counted.
The Vitals card is shown on every plan.
Charts
- Reply coverage: reviews per day, split by which rule answered them. View performance opens Analytics > Performance.
- Quality against effect: each automation and your hand-written replies, placed by how often they pass your scorecard against the rating change that followed. A larger dot sent more replies. A replier needs 10 graded replies before its pass rate is shown. View quality opens Reply quality.
- Reply quality: replies graded per day, with the share that passed. If no scorecard is set for the apps in scope, the card says so and links you to set one up.
- Reply effect: the average rating change after a reply, for this period beside the one before it, AI against human.
Review intelligence
This section shows what the reviews are about.- Trending topics lists the period’s loudest topics and how each one moved across the window. Green means a topic is moving the way you would want for its rating; red means the other way. The figure at the top is the share of reviews that read positive, with its change against the previous period. View all opens Insights.
- Review anomalies lists days when a topic broke from its usual level, such as a spike, a drop or a sudden shift in sentiment, with how serious each one is. View all opens Insights.
Before you have data
- No apps yet. Home shows Add your first app to get started. See Applications.
- Only unsupported stores. If all your apps are on Samsung Galaxy Store, Huawei AppGallery or RuStore, Home shows Rating analytics not available for this store. Analytics currently covers Google Play and App Store apps.
- A quiet period. Cards with nothing to count say so, for example when no reviews arrived or no replies were graded in the selected dates. Pick a longer date range to see more.