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AppReply connects to Huawei AppGallery through the AppGallery Connect API using OAuth2 client credentials. Once connected, you can read and reply to reviews directly from your dashboard.

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Prerequisites

Before you begin, make sure you have:

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Step-by-step integration

1

Open AppGallery Connect

Go to AppGallery Connect and sign in with your Huawei Developer account.
2

Navigate to Connect API

In the top navigation, go to Users and permissions > API key > Connect API. This is where you create and manage API clients.
3

Create an API client

Click Create to add a new API client. There are two settings that matter:
  • Project: Set this to “N/A”
  • Role: Set this to “Operations”
You must set the Project field to “N/A”. Selecting a specific project will cause 403 permission errors when AppReply tries to access your reviews.
The “Operations” role gives AppReply access to both reviews and app details (name, icon, description). If you only need review replies, “Customer service” also works, but AppReply won’t be able to display your app’s metadata.
4

Copy your credentials

After creating the API client, copy the Client ID and Client Secret (Key) from the table. You will need both values in the next step.
5

Enter credentials in AppReply

  1. Log in to AppReply
  2. Go to Applications
  3. Click the three dots next to your Huawei app and select Integrate
  4. Enter your Client ID
  5. Enter your Client Secret
  6. Click Complete Integration
AppReply will verify your credentials against the Huawei API. If verification succeeds, your app’s name, icon, and developer info will be populated automatically.

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Adding a Huawei app

If your Huawei app is not yet listed in AppReply, you can add it manually:
  1. Go to Applications and click Add App
  2. Scroll to the Add from other stores section
  3. Select Huawei AppGallery
  4. Enter the App ID and App Name
  5. Click Add App, then integrate using the steps above
You can find your App ID in AppGallery Connect under your app’s project settings or on the app details page.

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Regional API endpoints

Huawei uses different API servers depending on where your app is published. AppReply handles this automatically, but it helps to know that Huawei splits traffic across four regional domains:
RegionCountries (examples)
ChinaCN
Europe/DREEU countries, Turkey, Saudi Arabia, UAE, South Africa, Nigeria, Israel
Asia-Pacific/DRAIndia, Japan, South Korea, Australia, Singapore, US, Canada, Brazil
Russia/DRRURussia, Belarus, Kazakhstan
You do not need to configure anything for this. AppReply detects the correct region based on your app’s distribution settings.

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Verification

After completing the integration, AppReply will:
  1. Verify your API client credentials
  2. Test the connection to AppGallery Connect
  3. Begin syncing your reviews (usually within 5-15 minutes)

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Troubleshooting

  • 403 permission errors: This almost always means the Project field is set to a specific project instead of “N/A”. Edit your API client in AppGallery Connect and change the Project to “N/A”.
  • Invalid credentials: Double-check the Client ID and Client Secret. Make sure you copied the Secret (Key), not the Client ID twice.
  • Missing app details: If your app name and icon are not populated after integration, your API client may be using the “Customer service” role instead of “Operations”. The “Customer service” role only grants review access, not app metadata.
  • No reviews appearing: Confirm your app has published reviews on AppGallery. New apps or apps with very few downloads may not have reviews yet.

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Security notes

  • Your credentials are encrypted before being stored
  • AppReply only accesses the review and app-info portions of the Huawei API
  • You can revoke access at any time by deleting the API client in AppGallery Connect

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Need help?

  • Click the chat bubble in the bottom right corner of your dashboard
  • Email: [email protected]
  • Response time: usually within 24 hours during business hours