> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appreply.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Samsung Galaxy Store

> Connect your Samsung Galaxy Store apps to manage and reply to reviews

AppReply connects to Samsung Galaxy Store through the Seller Portal API using a Service Account with an RSA private key. Once connected, you can read and reply to reviews directly from your dashboard.

## Prerequisites

Before you begin, make sure you have:

* An active [Samsung Galaxy Store Seller Portal](https://seller.samsungapps.com) account
* Your app published on the Samsung Galaxy Store
* Permission to create API Service Accounts in the Seller Portal

## Step-by-step integration

<Steps>
  <Step title="Open the Samsung Seller Portal">
    Go to [seller.samsungapps.com](https://seller.samsungapps.com) and sign in with your Samsung account.
  </Step>

  <Step title="Navigate to API Service">
    In the left sidebar, go to **Assistance > API Service**. This is where you manage API credentials for your seller account.
  </Step>

  <Step title="Create a Service Account">
    Click **Create Service Account** and set the scope to **publishing**. This scope grants access to read app information, view reviews, and post replies.

    <Note>
      The "publishing" scope is the only one that includes review access. Other scopes will not work with AppReply.
    </Note>
  </Step>

  <Step title="Download the RSA private key">
    After creating the Service Account, download the RSA private key file. Samsung provides this as a `.pem` file.

    <Warning>
      The private key is shown only once and cannot be recovered later. Save it in a secure location before closing the page.
    </Warning>

    Also copy the **Service Account ID** displayed on the same page. You will need both values in the next step.
  </Step>

  <Step title="Enter credentials in AppReply">
    1. Log in to [AppReply](https://appreply.co)
    2. Go to **Applications**
    3. Click the three dots next to your Samsung app and select **Integrate**
    4. Enter your **Service Account ID**
    5. Upload the `.pem` private key file, or paste the key contents manually
    6. Click **Complete Integration**

    AppReply will verify your credentials against the Samsung API. If verification succeeds, your app's name, icon, and developer info will be populated automatically.
  </Step>
</Steps>

## Adding a Samsung app

If your Samsung app is not yet listed in AppReply, you can add it manually:

1. Go to **Applications** and click **Add App**
2. Scroll to the **Add from other stores** section
3. Select **Samsung Galaxy Store**
4. Enter the **Content ID** (the 12-digit number that identifies your app in Samsung Galaxy Store) and **App Name**
5. Click **Add App**, then integrate using the steps above

<Tip>
  You can find your Content ID in the Samsung Seller Portal under your app's details page.
</Tip>

## Verification

After completing the integration, AppReply will:

1. Verify your Service Account credentials
2. Test the connection to Samsung Galaxy Store
3. Begin syncing your reviews (usually within 5-15 minutes)

## Troubleshooting

* **Invalid credentials**: Double-check that the Service Account ID matches the one shown in the Seller Portal. Make sure the private key is complete, including the `-----BEGIN RSA PRIVATE KEY-----` and `-----END RSA PRIVATE KEY-----` lines.
* **Permission errors**: Confirm your Service Account uses the "publishing" scope. Other scopes do not include review access.
* **Lost private key**: If you lose your private key file, you will need to create a new Service Account in the Seller Portal and re-integrate in AppReply.
* **Content ID not found**: Make sure you are entering the 12-digit Content ID, not the app package name.

## Security notes

* Your credentials are encrypted before being stored
* AppReply only accesses the review-related portions of the Samsung API
* You can revoke access at any time by deleting the Service Account in the Seller Portal

## Need help?

* Click the chat bubble in the bottom right corner of your dashboard
* Email: [help@appreply.co](mailto:help@appreply.co)
* Response time: usually within 24 hours during business hours